Returns & Refunds
How returns and refunds work at temp.
1. 7-day returns
Eligible products can be returned within 7 days of delivery, provided the product is unused and in its original packaging. Products that have been used, damaged after delivery, or returned without their original packaging may not be accepted.
2. How to request a return
Sign in to your account, open the order, and request a return for the item. Your request goes to the store for approval — the order stays as it is until the store acts on it, so a requested return on its own does not change your order or refund anything.
3. What happens next
Once the store approves your return, return the item as instructed. When the returned item is received and checked, the return is completed and the refund follows. You can follow each step — requested, approved, received, refunded — from your account's return view.
4. Refunds
Refunds, where approved, are issued to the original payment method for online orders. For Cash on Delivery orders, contact the store with your order number to arrange the refund. If an online payment failed, no paid order is created; if money was debited for a failed payment, contact the store with your order number.
5. Cancelling an order
Orders that have not yet shipped can be cancelled from your account where the option is shown. Once an order has shipped, use the return flow above instead.